Full Project – THE EFFECT OF COMMUNICATION SKILLS ON MANAGEMENT PERFORMANCE

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CHAPTER ONE

INTRODUCTION

• Background to the Study

Communication skills are a critical component of effective management performance. According to a study by Hynes (2014), managers who possess strong communication skills are more likely to succeed in their roles. The study found that managers who effectively communicate with their teams can better understand their needs, which in turn leads to increased productivity and job satisfaction. This is because clear communication allows for the efficient delegation of tasks, the resolution of conflicts, and the creation of a positive work environment.

Moreover, a study by Dwyer et al. (2017) found a positive correlation between a manager’s communication skills and their team’s performance. The study suggested that managers who communicate effectively are better at motivating their teams, setting clear goals, and providing constructive feedback. This leads to increased employee engagement and productivity, which ultimately improves the overall performance of the team.

However, it’s not just verbal communication that’s important. Non-verbal communication also plays a significant role in management performance. A study by Remland (2016) found that managers who are adept at reading and using non-verbal cues are more effective at managing their teams. This is because non-verbal cues can provide valuable information about an employee’s feelings and attitudes, which can help managers to address issues before they become problems.

In addition, the use of digital communication tools has also been found to impact management performance. A study by Dery et al. (2017) found that managers who effectively use digital communication tools, such as email and video conferencing, are better able to manage remote teams. This is particularly relevant in today’s increasingly digital workplace, where remote work is becoming more common.

However, it’s important to note that while communication skills are important, they are not the only factor that affects management performance. Other factors, such as leadership style, emotional intelligence, and technical skills, also play a significant role. Therefore, while improving communication skills can enhance management performance, it should not be the only area of focus for managers looking to improve their performance (Goleman, 2017).

The study clearly indicates that communication skills have a significant impact on management performance. However, more research is needed to fully understand the complex relationship between these two variables, and to identify the most effective strategies for improving communication skills in managers.

• Statement of the Problem

The problem of communication skills affecting management performance is a significant issue in the contemporary business environment. Managers are required to communicate effectively with their teams to ensure smooth operations and high productivity. However, there is a noticeable gap in the understanding of how communication skills directly impact management performance. This problem is further compounded by the lack of comprehensive studies that delve into the correlation between these two variables.

Another aspect of the problem lies in the definition and measurement of ‘communication skills.’ There is a broad spectrum of skills that fall under this category, including verbal and non-verbal communication, active listening, empathy, and the ability to give and receive feedback effectively. The lack of a standardized definition and measurement scale for communication skills makes it challenging to assess their impact on management performance accurately.

The problem extends to the practical application of communication skills in different management styles and contexts. For instance, the communication skills required for a manager in a small start-up may differ significantly from those needed in a large multinational corporation. The lack of research focusing on these contextual differences further complicates the understanding of the problem.

There is a problem with the perception of the importance of communication skills in management. Many organizations prioritize technical skills over soft skills like communication, which can lead to a lack of effective communication in management. This perception problem can hinder the performance of managers and, by extension, the organizations they lead.

The problem is also evident in the training and development programs for managers. Many of these programs do not adequately address the development of communication skills, focusing instead on other aspects of management. This lack of emphasis on communication skills in training can lead to managers being ill-equipped to communicate effectively, thereby affecting their performance.

Lastly, the problem is also reflected in the lack of tools and resources available for managers to improve their communication skills. While there are numerous resources available for improving technical skills, the same cannot be said for communication skills. This lack of resources can hinder managers’ ability to improve their communication skills, thereby affecting their performance.

• Aim and Objectives of the Study

The aim of the study is to examine the effect of communication skills on management performance. The specific objectives of the study are:

1. To examine the relationship between communication skills and management performance.
2. To identify the specific communication skills that impact management performance.
3. To assess the current level of communication skills among managers.
4. To evaluate the impact of communication skills training on management performance.
5. To propose strategies for improving communication skills among managers.

• Research Questions

The following research questions was stated for the study:

1. What is the relationship between communication skills and management performance?
2. What specific communication skills significantly impact management performance?
3. What is the current level of communication skills among managers?
4. How does communication skills training impact management performance?
5. What strategies can be proposed to improve communication skills among managers?

• Research Hypothesis

The hypothetical statement for the study is stated below:

Ho: There is no significant relationship between communication skills and management performance.

H₁: There is significant relationship between communication skills and management performance.

1.6 Significance of the Study

The significance of studying the effect of communication skills on management performance cannot be overstated. In the first instance, this research could provide valuable insights into the intricate relationship between a manager’s communication abilities and their overall performance. Understanding this relationship could help organizations identify areas of improvement for their managers, leading to enhanced productivity and efficiency.

This study could potentially highlight the specific communication skills that are most impactful on management performance. This information could be instrumental in shaping training and development programs for managers, ensuring they are equipped with the necessary communication skills to excel in their roles.

Again, by assessing the current level of communication skills among managers, the study could provide a benchmark for organizations. This could help them gauge where their managers stand in terms of communication skills and identify any gaps that need to be addressed.

The study could evaluate the impact of communication skills training on management performance. This could provide empirical evidence on the effectiveness of such training programs, guiding organizations on whether to invest in them or seek alternative methods to improve management performance.

The study could propose strategies for improving communication skills among managers. These strategies could be tailored to address the specific needs and challenges identified in the study, providing a roadmap for organizations to enhance their managers’ communication skills.

Lastly, the findings of this study could contribute to the broader academic discourse on management performance. By shedding light on the role of communication skills, it could enrich our understanding of the factors that influence management performance, paving the way for further research in this area.

• Scope of the Study

The study examines the effect of communication skills on management performance. The study is limited to Access Bank Plc, Ikorodu, Lagos.

1.8. Operational Definition of Terms

Effect: Effect refers to the result or consequence of an action or event. It can be positive or negative, depending on the context.

Communication: Communication skills are the abilities and techniques used to convey information, ideas, and emotions effectively to others. These skills include listening, speaking, writing, and non-verbal communication.

Management performance: Management performance refers to the effectiveness and efficiency with which a manager carries out their responsibilities and achieves organizational goals. It involves tasks such as planning, organizing, leading, and controlling.

Communication: Communication, in general, is the process of exchanging information, ideas, and feelings between individuals or groups. It can be verbal or non-verbal and involves the use of language, gestures, and other forms of expression.

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