Full Project – THE IMPACT OF ORGANISATIONAL STRUCTURE OF COMMERCIAL BANK ON EFFICIENT CUSTOMER SERVICE

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CHAPTER ONE

 INTRODUCTION  

A commercial bank in a country can be described as the fuel tank which supplies oil that lubricates trade and industry in order to get the wheel of economic activities in motion. A commercial banks is no larger uniquely described in terms of being a financial intermediary offering demand deposit and commercial lending service. Rather, it is a financial intermediary that provides financial service in an evolving industry.  The financial service is affected by both the organization and the structure of the bank. The quality of financial services rendered by the bank has great effect to some extent in determining the degree of patronage by the public. Competition among banks due to the rapid growth in the number of financial institutions is so high that a wide range of institution via with one another in affricating customers and offering the customers a verity of financial services. With the foregoing the study will endeavor to examine to what extent the organizational structure of the FIRST BNAK PLC, militate against its provision of efficient service to its customers

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Full Project – THE IMPACT OF ORGANISATIONAL STRUCTURE OF COMMERCIAL BANK ON EFFICIENT CUSTOMER SERVICE