Full Project-THE IMPACT OF INFORMATIONS TECHNOLOGY ON CUSTOMERS SATISFACTION AND PROFITABILITY IN NIGERIA BANKS

Full Project-THE IMPACT OF INFORMATIONS TECHNOLOGY ON CUSTOMERS SATISFACTION AND PROFITABILITY IN NIGERIA BANKS

Click here to Get this Complete Project Chapter 1-5

THE IMPACT OF INFORMATIONS TECHNOLOGY ON CUSTOMERS SATISFACTION AND PROFITABILITY IN NIGERIA BANKS

 

ABSTRACT
The main objective of any financial institution is to harness their profit making potentials and subsequent development and growth.  An the purpose of this study is to urge banks to adopt the efficient use of information technology in all their banking operations.  This will in turn load to increased customer’s  satisfaction and patronage which will eventually translate into improved deposits.  Therefore in this world of dynamism, all banks in order to achieve their set goals must be innovative and adopt the use of computers in their routine operations.  It has been proved that the use of computers for auditing  and accounting purposes are more efficient   and reliable.  The bank manager   can easily punch  the computer from  his own office without consulting any of his subordinate and all the information’s he require  will  appear at a twinkle of an eye.  This has gone a long way in maintaining water tight internal control and at the same time reduced fraud in the  banking sector.
Data collected were through questionnaires and hypothesis research statements were duely tested using chi-square technique.  Data analysis and interpretation gave the following findings:
Information technology has increased  customers satisfaction in Trans International Bank PLC.
Information technology has greatly unchanged the profitability of the bank.
Information technology has let to increased bank deposit.
Information technology has led to development and growth of the bank.
Based on my findings, I have recommended that banks should endeavour to:
Computerize fully at aspect of their operations.
Embark on intensive training of their state in order to acquaint them with the uses and applications of computers.
Be  prudent in management  of their resources and adhere to ethics and law guiding banking operations in Nigeria.
TABLE OF CONTENTS
Title Page ii
Dedication iii
Acknowledgement iv
Approval Page v
Abstract vi
Table of contents viii
CHAPTER ONE
1.0 Introduction 1
1.1 Background of the Study 1
1.2 Statement of the problems 3
1.3 Purpose of the Study 4
1.4 Research Questions 5
1.5 Research Hypotheses 6
1.6 Significance of the Study 7
1.7 The scope of the study. 9
CHAPTER TWO
2.0 Literature Review 10
2.1 Introduction 10
2.2 Information technology and management information system 11
2.3 The concept of information technology and competition. 16
2.4 Information technology and the Nigeria Banking environment. 18
2.5 Effect of information technology on customer’s satisfaction in Nigeria financial institution. 23
2.6 Profitability of the Nigeria Banking Industry 25
CHAPTER THREE
3.0 Research design and Methodology. 27
3.1 Research Design 27
3.2 Area of the study 29
3.3 Population of the study 29
3.4 Sample and sampling technique 29
3.5 Instrument for data collection. 29
3.6 Method of data analysis. 30
CHAPTER FOUR
4.0 Data Presentation and Analysis 31
4.1 Hypotheses Testing and Results 31
CHAPTER FIVE
5.0 Findings, Recommendations and conclusion. 45
5.1 Discussion of findings 45
5.2 Recommendations 48
5.3 Conclusion 49
5.4 Limitations of the study. 50

Click here to Get this Complete Project Chapter 1-5

 

Get the Complete Project

This is a premium project material and the complete research project plus questionnaires and references can be gotten at an affordable rate of N3,000 for Nigerian clients and $8 for International clients.

Click here to Get this Complete Project Chapter 1-5

 

 

 

 

 

You can also check other Research Project here:

1, Accounting Research Project

  1. Adult Education
  2. Agricultural Science
  3. Banking & Finance
  4. Biblical Theology & CRS
  5. Biblical Theology and CRS
  6. Biology Education
  7. Business Administration
  8. Computer Engineering Project
  9. Computer Science 2
  10. Criminology Research Project
  11. Early Childhood Education
  12. Economic Education
  13. Education Research Project
  14. Educational Administration and Planning Research Project
  15. English
  16. English Education
  17. Entrepreneurship
  18. Environmental Sciences Research Project
  19. Guidance and Counselling Research Project
  20. History Education
  21. Human Kinetics and Health Education
  22. Management
  23. Maritime and Transportation
  24. Marketing
  25. Marketing Research Project 2
  26. Mass Communication
  27. Mathematics Education
  28. Medical Biochemistry Project
  29. Organizational Behaviour
  30. Other Projects
  31. Political Science
  32. Psychology
  33. Public Administration
  34. Public Health Research Project
  35. More Research Project
  36. Transportation Management
  37. Nursing

 

 

Need a Project Writer for a Different Topic