Full Project – THE INTRODUCTION OF CARDLESS ATM WITHDRAWAL ON DEVELOPMENT OF BANKING SERVICES (CASE STUDY OF ECO BANK NIGERIA)
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Abstract
This study is an attempt to examine the introduction of Cardless ATM withdrawal on development of banking services. Automated Teller Machine (ATM) transactions are no longer found to be safe, reliable and inevitable these days for fulfilling of financial commitments. As the traditional approach for using ATM mandates involvement of Debit card has be reduced by the introduction of Cardless ATM withdrawal services. The study made use of both primary and secondary data gathered from Eco Bank Nigeria. The study was carried out in Rivers State, Nigeria with 133 questionnaires administered to the bank staff in the state. Of the total questionnaires distributed, 133 questionnaires (representing 100%) were returned. The data collected was analyzed using frequency table and percentages while for, Chisquare was used to test the formulated hypothesis. The results of the study showed that cardless ATM withdrawal has positively affected the development of banks; as it facilitates ease of operations and reduces queue and congestion in the banking hall, among others. But it was discovered that, the awareness of Cardless ATM withdrawal is sluggishly growing among Nigerian bank customers.
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