Tenants' behaviour/attitude in the management of residential properties in Lagos state in Ilupeju, Lagos (Chapter 1-5)

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Tenants’ behaviour/attitude in the management of residential properties in Lagos state in Ilupeju, Lagos (Chapter 1-5)

Click here to Get this Complete Project Chapter 1-5

CHAPTER ONE

INTRODUCTION

1.1 Background to the Study

Tenant behaviour is a feeling among renters who are in a quality service situation rather than a rental situation that provides no service. The need for quality property services is imperative to keep tenants more satisfied. In the rental community, meeting the tenants’ perception of quality residential service and their increased expectations of the effectiveness have proven beneficial.

Attitudes are “inclinations and feelings, prejudices or bias, preconceived notions, ideas, fears and convictions about any specific topic”. Every landlord is a liege, with his tenants as the vassals. Effective management of residential properties is the obligation expected of any owner of properties or property managers, which enhance the occupiers or tenants’ satisfaction. The management of residential property is of notable importance in the Nigerian housing environment. This is because for most Nigerians and foreigners, a sizeable chunk of their salary goes to payment of rent. This could happen monthly, yearly or in two years depending on the agreement between both parties. Tella (2007) states that an attititude is a mental and neutral state of readiness organized through experience exerting a directive or dynamic influences upon individual’s response to all objects or situations with which it is associated.

This greatly affects their attitude to payment of rent. In cases where essential properties are not present in the house, it would be a constant tug of war between landlord and tenants when the subject of rent comes up. A good research made in the less developed areas of Lagos (eg Ikotun, Mushin, Ajegunle) where the daily per capita income is less than two dollars, would show that most tenants harbour resentments for their various landlords. This could be largely attributed to the poor living conditions prevalent there irrespective of the high rent charged.

The issue of management of residential properties in the more developed parts of Lagos (Lekki, Victoria Island and Ikoyi) is not any more pleasing. This is because the acclaimed richer folk earning over two hundred thousand per month has to pay rent of let’s say Five hundred thousand naira per year, for family dwellings. Whereas the average and man cannot afford this. There are two major things that determine the attitude and behaviour of any tenant to payment of rent; the quality of accommodation in relation to the cost of the rent: No right thinking person would intentionally delay on his rent payment, if the housing properties are up to expected standard, and is worth the money he or she pays. The location of the house: The location of any house greatly affects the attitude of any tenant to rent payment because, it determines the accessibility to other places like markets and public service locations, as well as the kind of people living there (people of a particular social class tend to cluster). Other factors might include, landlord-tenant relationship, existing economic situation etc.

Finally, the business of commercial home ownership, is like that between a trader and his customer. If services are poor and below standard, there would be conflict between both parties. A prompt delivery of standard and quality accommodations however, would create a better relationship between both parties and the issue of non payment of rent would be reduced to the barest minimum. Tenants attitude towards their place of residents cannot be over emphasized as the management of their resident building having been shifting, reflecting the complexity of issues relating to changing household structures, increased mobility for employment, affordability and inward migration (Santer, 2008).

These factors prompt many household moves between property management and social or private renting and back again, suggesting a reconsideration of commonly assumed housing pathways. For example, almost as many households move from one place of resident to another to private renting as move in the reverse direction, despite a general assumption that households move only in the opposite direction.

1.2 Statement of the Problem

In recent times, several labels are applied currently to the tenants behaviour in issue. These range from the relatively neutral phrase neighbour disputes’ through the more accusatory ˜neighbour nuisance’ to the blame-freighted difficult and disruptive tenants’ and the comprehensive and condemnatory anti-social behaviour’. In practice, the scope of ˜tenants attitude/behaviour’ remains somewhat uncertain. Many housing practitioners, for example, have preferred to look at a broader range of tenants behaviour that can be described as ‘behaviour that unreasonably interferes with other tenants rights to the use and enjoyment of their home and community’. In Australia a standard statutory formula requires that residential tenants do not ˜cause or permit an interference with the reasonable peace, comfort or privacy of another person who resides in the immediate vicinity of the premises’.

One of the major challenges of residential housing in Lagos-Nigeria is how to address existing variations in the pattern of residential quality across different urban areas. The fundamental problem of management of residential properties is the ignorant on the side of the property owners and non challant attitude towards appropriate methods of management. Also, selfish interest of property owners in employing the services of estate surveyors and valuers in managing the property for them. Another thing is for the tenants to enjoy value for the money paid on the rentals of such accommodation. Oni and Durodola, (2012) gave their own assertion that the Lagos metropolis has witnessed continuous growth in demand for high class of residents (Oni, 2008). It is against this background that the researcher set to answer the sets of research questions on tenants’ behaviour/attitude in the management of residential properties in Lagos state with reference to Indian /Chinese Community In Ilupeju Lagos State. The research questions includes the following:

To what extent does gender variables affect tenants ˜attitude/behaviour in the management of residential properties in Lagos state?
To what extent does Socio economic status affect tenants ˜attitude/behaviour in the management of residential properties in Lagos state?
To what extent does marital status affect tenants ˜attitude/behaviour in the management of residential properties in Lagos state?
To what extent does environmental factors affect tenants ˜attitude/behaviour in the management of residential properties in Lagos state?

1.3 Purpose of the Study

The main purpose of this study is to determine tenants’ behaviour/attitude in the management of residential properties in Lagos State with reference to Indian /Chinese Community In Ilupeju Lagos State.

Other specific objectives are:

To determine the extent gender affect tenants ˜attitude/behaviour in the management of residential properties in Lagos state.

To investigating the extent socio economic status affect tenants ˜attitude/behaviour in the management of residential properties in Lagos state.

To examine the extent marital status affect tenants ˜attitude/behaviour in the management of residential properties in Lagos state.

To identify the extent demographic variables affect tenants attitude/behaviour in the management of residential properties in Lagos state.

1.4 Research Questions

In assessing the purpose of the study, this research project will answer the following questions:

To what extent has gender affected tenants ˜attitude/behaviour in the management of residential properties in Lagos state?
How would socio economic status affect tenants ˜attitude/behaviour in the management of residential properties in Lagos state?
To what extent has marital status affected tenants ˜attitude/behaviour in the management of residential properties in Lagos state?
How would demographic variables affect tenants attitude/behaviour in the management of residential properties in Lagos state?

1.5 Research Hypotheses

The following null (H₀) hypotheses were postulated in order to help in establishing the relevance of the study.

There is no significant influence of Socio economic status on tenants ˜attitude/behaviour in the management of residential properties in Lagos state.
There is no significant influence of demographic variables on tenants ˜attitude/behaviour in the management of residential properties in Lagos state.

1.6 Significance of the Study

The study would be of much benefit to the properties owners, tenants’ government agency, in the management of residential properties in Lagos state.

The outcome of study will be of beneficiary to the landlords on how to render good services that will influence positive attitude of tenants at any point in time. The research study will enlighten tenants and residential occupants on how to maintain good attitude and not to develop anti-social behaviour. The outcome of study will help to facilitate tenants obligation and landlord obligation in the course of going into contractual agreement. The outcome of this research study will help to resolve conflictual issue between the landlord and the tenant.

The outcome of this study will give the tenant good sense of humor and a sense of belonging. Finally, the outcome of this study will enhance the effectiveness of property managers towards managing of residential properties without inconvenient to the tenant and the landlord.

1.7 Scope and Limitation of the Study

The study is limited in scope to tenants’ behaviour/attitude in the management of residential properties in Lagos state in Ilupeju, Lagos. The study will be limited by the chances of getting the tenants’ within Lagos state. Time and protocol of obtaining clearance from the staff before, having access to interact with them especially on official hours also may limited the study.

1.8 Operational Definition of Terms

Behaviour/Attitude: Attitude is a way of thinking about subject or something or behaving towards subject or something. It is the readiness of individual tents to meet towards or against some object or value.

Residential Properties: Housing property which is zoned for single-family homes, multi-family apartments, townhouses, condominiums, and/or co-ops.

Tenant: In the context of this research project, the tenant is known to be a renter, occupants, of the residential house owns by the land lord or property owners.

Property Management: Property management involves the processes, systems and manpower required to manage the life circle of all acquired property as defined above including acquisition, control, accountability, responsibility, maintenance, utilization and disposition.

Property Manager: A property manager is middle man between property owner and the tenant/occupier, providing a buffer for those owners who are desiring to distance themselves from their tenant constituency.

Project Overview

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