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Full Project – Design and implementation of a laundry management system

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CHAPTER ONE

1.1 INTRODUCTION

Laundry firms currently use a manual system for the management and maintenance of critical information. The current system requires numerous paper forms, with data stores spread throughout the laundry management infrastructure. Often information (on forms) is incomplete or does not follow management standards. Records are often lost in transit during computation requiring a comprehensive auditing process to ensure that no vital information is lost. Multiple copies of the same information exist in the laundry firm data and may lead to inconsistencies in data in various data stores.

A significant part of the operation of any laundry firm involves the acquisition, management and timely retrieval of great volumes of information. This information typically involves; customer personal information and clothing records history, user information, the price of delivery and retrieval period, users scheduling as regards customers details and dealings in service rendered, also our products package waiting list. All of this information must be managed in an efficient and cost wise fashion so that the organization resources may be effectively utilized.

1.2 BACKGROUND OF STUDY

Sparkle Laundry Services was established in 2011 and has grown from its humble beginnings to become the city’s premier commercial laundry service provider. Their services are catered to meet the needs of their customers both as an individual and as a business. With 21 locations in the city, their loyal customer base demonstrates Sparkle Laundry Services dedication to excellence. They have provided the community with over 20 years of quality service making them a household name in the city’s ever-changing landscape.

STATEMENT OF PROBLEM

Laundry firm currently uses a manual system for the management and maintenance of critical information. The current system requires numerous paper forms, with data stores spread throughout the Laundry firm management infrastructure. Often information (on forms) is incomplete or does not follow management standards. Forms are often lost in transit between departments requiring a comprehensive auditing process to ensure that no vital information is lost. This has lead to inconsistencies in various data due to large volume of contrasting customer details leading to a mix-up of clothes in the laundry firm which thus leads to delay in collecting the clothes back. The problems faced here are:

Poor statistics about customers: this may be as a result of lost or misplaced customer records
Longer Waiting Time: The record clerk wastes so much time in bringing customer records. In case the management needs the record for a particular customer, it takes the clerk time to manually organize the data and bring it to the destination where it is needed. Thereby contributing to time wastage.
Inaccurate customer report: Sometimes customer reports are not properly stated and reported. Due to the traditional method of storing customer records, it is difficult to track customer records especially for reporting purpose.
Mishandling of customer records: Customer files are often handled with little or no regard. This leads to detaching and tearing away of some of the customer’s important documents.
Additional workload: The use of the manual system also creates an additional workload for the staff to keep and obtain the customer and staff information because this information is kept in a different file.

OBJECTIVE OF STUDY

The purpose of laundry management system is to automate the management of the laundry firm making it more efficient and error free. The objectives are:

To implement a management system that will streamline the registration process, reduce administrative tasks and paperwork so as to improve the registration cycle process flow.
To implement a computerized system that can perform a better managing process for the laundry firm.
It aims at standardizing data, consolidating data ensuring data integrity and reducing inconsistencies, through the use of a highly computerized process that is stress-free, reliable and quick through the use of PHP programming language and SQL database application to both the users and the staff in charge of the registration and laundry management processes. HTML would be at the front-end and provide the graphical user interface that relates to the user, while the SQL database will be at the back-end to handle the data storage process

1.5 SIGNIFICANCE OF STUDY

This work serves as a launching pad for laundry firms to enhance the recording system by computerization of their operation.

This project work is breaking new grounds in the area of computerization of laundry services; it will serve as a stepping-stone for student researchers and her interested explorer in this field.

Though this software is designed using Sparkle Laundry Services as a case study any other laundry firm can use the software with just a little modification.

1.6 SCOPE OF STUDY

The Laundry Management System is designed for any Laundry firm to replace their existing manual, paper-based system. The new system is in form of an e-registration system to control the following; customer information, products, services, users, carts, and receipt. These services are to be provided in an efficient, cost-effective manner, with the goal of reducing the delay and resources currently required for such tasks as clothes details are bounded to a particular customer with a given id. Since the existing system makes use of tedious administrative tasks, lots paperwork and time, in which full information cannot be gotten from busy customers.

1.7 LIMITATION AND DELIMITATION OF STUDY

During the course of this project work, some limitations were encountered. These limitations are:

TIME: The time to get information about customer records did not come very easily. Because most of the days I will be asked to come back after one week to enable them to gather information for me. This is an academic environment where time is allocated to other courses, making it almost impossible to handle the project work more efficiently.
INADEQUATE AND IRRELEVANT MATERIALS: most of the materials and information are given to me are not in line with the project work, thereby delaying the work.

Definition of terms

Computer Network: Computer Network is a system that connects two or more computers together using a communication link.

World Wide Web: World Wide Web simply called www is the most important tool of the Internet. It was created in the late 1980s in Europe and was used limitedly in academic cycle.

Databases: A systematically arranged collection of computer data, structured so that it can be automatically retrieved or manipulated. It is also called databank.

File Transfer: Any kind of computer file can be sent via the Internet from one Internet user to another. Table of accounts on spreadsheets, design by graphic artists, music sound files etc, can all be exchanged in this way.

Web Brower: This is a special kind of software that processes hypertext make-up language (HTML) document. In other words, a web browser is a computer program that interprets HTML command to collect, arranged and display the parts of a web page.

Website: A website is a collection of many interconnected web pages organized by a specific college, organization company etc, and containing web pages (good and commodities) on the Internet. Websites are stored on web servers. There are many websites and thousands of HTML pages on each website. A website is a treasure of information and entertainment.

Hyperlinks: Hyperlinks are highlighted words and phrase you find on web documents that you can click on as to jump to some other documents or Internet services.

Online: Connected via a computer attached to or available via a central computer network.

Offline: Disconnected from a computer network; describes a computer terminal or peripheral device disconnected from a computer network.

System: Set of computer components that are, an assembling of hardware, software and peripherals functioning together.

Database design: The process of creating a design that will support emprise mission statement and mission required database e system.

Software: These are programs for computers which allow certain specific task to be accomplished e.g. word process etc.

Hardware: Computer equipment used to perform input processing and system output activates.

Management information system: collection of people, database, and devices produced to use in providing routine information to manager and decision makers of the organization.

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