Full Project – Design and implementation of a dynamic logistic management and support system

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CHAPTER ONE

INTRODUCTION

• INTRODUCTION

This project deals with the ‘Courier management’. The system is used for daily activities such as booking, non-delivery, out return, company details, hub rates, and pickup centers. It is very difficult to do this process manually. Hence it is recommended to computerize the process by developing the relative software as the world is turning into information and technology; computerization becomes necessity in all walks of life. Hence it is recommended to computerize the process by developing the relative software as the world is turning into information and technology; computerization becomes necessity in all walks of life. The existing system is not totally automated. Though the system is computerized to a particular extent, it has to do a lot of manual work. The different processes involved are to maintain details of bookings manually. to maintain details of the incoming couriers, to maintain returns details, to maintain out return details.

1.2     BACKGROUND OF THE STUDY

A courier service is an organization which offers special deliveries of packages, money, documents or information. Courier services usually boast faster delivery times than any alternative method of transporting documents, and many services in the modern world rely on it. The idea of couriers and a courier service has been around almost as long as civilization, with rulers in antiquity using couriers as a means to make new laws and edicts known throughout their lands. In the modern age of international business, the courier service has become a keystone of enterprise, even as emerging technologies such as the fax machine and Internet have rendered them less useful in some areas.  The largest courier service in the world is the United Parcel Service (UPS), which delivers more than 12 million packages globally each day. UPS had its roots as a courier service in the beginning of the 20th century, when it was known as the American Messenger Company. UPS survived the depression and the World Wars, and went on to thrive in the global age. Throughout the years it acquired other courier services, including the Motorcycle Messengers and a number of smaller European companies. Federal Express (FedEx) and Dalsey Hillblom Lynn, now Deutsche post AG (DHL) are other well-known global examples of the courier service, both with their roots in the early 1970s. Though not nearly as large as UPS, each company controls sizable portions of the market. FedEx is particularly well-respected for its overnight courier service, the first of its kind. DHL originally focused exclusively on the route between Honolulu and San Francisco in the United States, but grew to encompass the Pacific Rim and spread to Europe and the Middle East.  Smaller courier services abound, particularly in cities. This type of courier service finds its niche in smaller packages and documents which need to be transported from one location in a city to another as quickly as possible. Couriers in these companies often ride bicycles or motorcycles in order to achieve the shortest turnaround times from pickup to delivery. Indeed, the bicycle messenger, whizzing through crowded traffic at unbelievable speeds with a satchel over one shoulder, has become a symbol of the youthful daredevilry of city life. In recent years, with the emergence of more sophisticated communications technologies and harsh price competitiveness, the number of bicycle couriers in most cities has decreased significantly, but the market remains strong for those who continue to work. There is also a type of courier service which utilizes the extra baggage allotment of airline passengers to transport documents quickly and easily, with less hassle, through the Customs office of a country. These courier services offer greatly discounted fares on commercial tickets to foreign locations in exchange for the use of the passenger’s baggage space. The passenger is then given all the requisite paperwork, which they simply deliver to the Customs agent at the receiving end.  Though technology has replaced many traditional uses of the courier service, there still exists a constant need to transport physical goods and documents over both short and long distances as quickly as possible.

• STATEMENT OF THE PROBLEM

The need for customers to be constantly informed about the progress of their goods has made the manual system of tracking unacceptable by many companies and individuals.  In manual tracking processes customers are usually damage while information retrieve file is difficult. Also file processing and delivery of progress details to clients are rigorous and unpredictable. Customers need to constantly check on the progress of their goods and achieving this needs is difficult and most times unreliable take longer time to accomplished

• AIM AND OBJECTIVES OF THE STUDY

The aim of this project work is to develop application software for dynamic logistic and support management and support system. The objectives of this project are as follows:

1. Analyzing global trends in e-commerce and why it is important for economic developments.
2. Identifying benefits of the adoption of e-post management system by Courier Service Company.
3. Developing an e-post platform that can be used by customers to order for post office items.

1.5     SIGNIFICANCE OF THE STUDY

The significance of the study includes;

1. To assist Courier Service Company to increase sales opportunities to the seller, thereby increasing purchasing opportunities to the buyer.
2. Provide buyers with a wider range of choices than traditional commerce, because they can consider many different products and services from a wider variety of sellers.
3. Furthermore, electronic payments can be easier to audit and monitor than payments made by check, which can help protect against fraud and theft.
4. E-commerce platform can make products and services available in remote area.

1.6     SCOPE OF STUDY

Courier management computerization is “the incorporate of appropriate technology to help administrator manage information. Technology is considered appropriate, when it utilizes the most abundant domestic resources and conserves capital and skilled personnel”. This project deals with the maintenance of booking details, incoming courier details, courier non delivery details and courier return details etc; the main aim of this project is to computerize the maintenance of courier management.

1.7     LIMITATION OF STUDY

Some of the factors that hinder the progress of this study include;

1. Time Constraint; there is limited time to go to the ministry for proper information.
2. Due to the sensitive nature of organizational information, there was reluctance to release vital information which may jeopardize the security of the organization.
3. Financial Constraint; some of the materials needed were too expensive to acquire example during implementation stage.

1.8     DEFINITION OF TERMS

Admission: – The right, ability or permission to enter a place or organization or an institution.

Courier: A courier is a person or company employed to deliver messages, packages and mail.

Computer- This is an electronic machine that accepts data as input processes the data stores the data and gives the result as output.

Computerization- This is a programmed format for solving computer related problems for future uses of references.

Data– Information in a form that is suitable for storage in or processing by a computer.

Database: A systematically arranged collection of computer data, structured so that it can be automatically retrieved or manipulated. It is also called databank.

File Transfer: Any kind of computer file can be sent via the Internet from one Internet user to another. Table of accounts on spreadsheets, design by a graphic artists, music sound files etc, can all be exchanged in this way.

Information: Information can be defined as the process of gathering, transmitting, receiving, storing and retrieving data or several items put together to convey a desired message.

Information Transfer:  Any kind of computer information can be sent via the Internet from one Internet user to another. Table of accounts on spreadsheets, design by a graphic artists, music sound student registration information, can all be exchanged in this way.

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Full Project – Design and implementation of a dynamic logistic management and support system